Suzanne Alexander

Lewiston, ID

suzannealexander@gmail.com - 801-718-1482

WORK EXPERIENCE

Pharmacy Cost Analyst

Amerinet - Salt Lake City, UT - June 2003 to March 2011

Responsibilities

Provided Spend Analysis for potential & current Amerinet members.

• Performed analysis of customer data to identify Amerinet contract pricing and other detailed information by

verifying project directives, utilizing Amerinet systems & Spend Analysis processes.

• Researched and applied contract requirements, tier eligibility, appropriate pricing, summary by contracts, and

research and identification of comparable products. Performed validation and quality checking of final pricing

analyses to ensure accurate and quality output.

• Followed guidelines from the Clinical & Contracting teams to obtain information and guidance on contract

details and to ensure the Spend Analysis output is consistent with contract requirements.

• Participate in Monthly Business Optimization meetings.

• Assist in maintaining and enhancing Spend Analysis pricing & QA procedures and template.

• Supported the accuracy of completed spend analyses by following established guidelines as well as the

departmental QA procedure.

• Communicates with various suppliers to obtain data with supporting prices and related information when

necessary.

• Updated project log, on a weekly basis, to ensure accuracy of reports generated, including the Weekly Log

to Sales & various management reports.

Assisted in RFP Process, to ensure Amerinet achieves necessary growth and retention of customer business.

• Participate in RFF kick-Off calls.

• Assisted in identifying appropriate questions and decisions on RFP pricing strategy.

• Assisted in providing statistics and feedback on the individual project instructions, challenges and dataset.

• Supported the accuracy of completed RFPs by applying pricing strategies as identified and directed.

• Coordinate the dissemination and return of data to various suppliers. Coordinated requests with Contract

Managers as required.

Performed general operations on behalf of Amerinet.

• Provided excellent customer service by responding to questions, suggestions and complaints from field staff,

vendors, members, affiliates, and clinical sales efficiently and accurately.

• Supported and completed other duties and initiatives as assigned in support of the Amerinet Business plan

and business objectives.

Accomplishments

Coordinated and completed Spend Analysis project requests for current and potential Amerinet members to

provide maximum savings opportunities for current members, and to assist with the recruitment and capture

of new customers in Amerinet programs such as Pharmacy, Nutrition, and Office Supply.

Skills Used

• Analytical ability used to deal with detailed data and large spreadsheets.

• Excellent interpersonal,communication and analytical skills.

• Health care product knowledge and knowledge of healthcare provider purchasing systems.

• Took initiative, organized and completed projects with overlapping deadlines competently. Worked

independently, and help others.

• Motivated and detail oriented. Excel skills, along with knowledge of computer applications, Internet searching

and demonstrated proficiency in spreadsheet management.

Commitment Document Manager and Customer Service

Amerinet - Salt Lake City, UT - November 2000 to June 2003

Responsibilities

Supervised and manage the commitment documents process within Amerinet. Worked with IT to develop

programs that supported communication with Medical and Pharmaceutical suppliers.

Accomplishments

Processes daily new and/or existing commitment documentation to support the achievement of organizational

sales goals.

• Managed the daily entry of new and/or existing commitment documents accurately to assure appropriate

coding is in place to capture essential information, including Amerinet and Affiliate assignments, shareback

and rebate payments.

• Supervised the process of new submitted paperwork to process in a timely manner and provides updates to

related systems both internally and externally.• Supported and supervised comment documentation

Coordinated the system entry of commitment documents member information to support Amerinet sales team

and Affiliates to ensure that facility eligibility requirements are met.

• Works with sales team to ensure facility class of trade fits into the eligible facility types and minimum facility

information has been ascertained.

• Worked in conjunction with sales teams to obtain all necessary paperwork from members to ensure •

Researches potential members to ensure entry is accurate in both membership and CRM.

Analyzed and produces customized reporting needs to ensure the appropriate dissemination of organizational

information is accurate and aligns with business rules.

• Produces and interprets business requirements for customized reports to ensure data integrity and

confidential information are disclosed appropriately.

• Generated and processed scheduled reports within timeframe required to facilitate data integrity projects,

review system coding for essential membership fields associated with sales alignment and group assignments

to include Affiliates, group associations, etc.

• Completed monthly reports of membership statistics to support monthly closing and organizational business

needs.

Provides member support that includes effective communication to member and supplier notification has

occurred to ensure members have accessibility to discounts that meet eligibility requirements.

• Generated Member Resources accounts for new and existing members to ensure accessibility to eligible

contracts.

• Distributed executed agreements to new and existing members to ensure that member has agreement terms

on file.

• Engaged in new suppliers in demonstration of Supplier Resources to ensure that Suppliers provide eligible

members access to discounts appropriate for their class of trade.

• Research Health Industry Number (HIN) requests to support pharmacy requirements.

Performs specialized tasks to support organizational initiatives.

• Presents customized notifications to/for sales and sales support teams to provide member information in

order to support growth initiatives.

• Provides feedback and suggestions on system enhancement needs and manual and automated processes

to reduce and eliminate manual intervention and duplicate entry into multiple databases.

Skills Used

• Knowledge of business rules and their impact in other systems and departments including finance/accounting,

sales, contracting, customer service, as well as external systems that include Member Resources and Supplier

Resources.

• Knowledge of the organizational structure, especially sales, along with the systems, and services of the

organization.

• Knowledge of and ability to use personal computers and related software for word processing, spreadsheets,

and database.

• Ability to develop and deliver excellent organizational, prioritizing, communication, customer service, and

proofreading skills.

• Ability to learn and adapt to complex business rules and processes that assist others acquire business reports,

statistical, and member detailed information.

• Ability to make effective decisions and select a course of action taking into consideration appropriate variables

and business rules.

• Ability to develop knowledge and understanding of relational database and data flow within a multi-system

environment.

• Ability to maintain confidential member paperwork and information.

• Ability to interact with members in a professional, courteous, and cooperative manner.

• Ability to be flexible by adapting actions to facilitate the most productive work environment and business

needs.

Pharmacy Technician

Primary Children's Medical Center - Salt Lake City, UT - March 1997 to November 2000

Responsibilities

•Helped health care providers and patients by greeting them in person and by phone; answering questions

and requests; referring inquiries to the pharmacist.

•Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating

needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

•Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.

•Protected patients and employees by adhering to infection-control policies and protocols.

•Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing

labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

•Maintains records by recording and filing physicians' orders and prescriptions.

•Generated revenues by calculating, recording, and issuing charges.

•Ensured medication availability by delivering medications to patients and departments.

•Prepared reports by collecting and summarizing information.

•Contributed to team effort by accomplishing related results as needed.

Accomplishments

Supported pharmacological services by stocking, assembling, and distributing medications.

Skills Used

Supply Management, Organization, Integrity, Reporting Skills, Attention to Detail, Dependability, Creating a

Safe, Effective Environment, Quality Focus, Supply Management, Analyzing Information.

EDUCATION

BS in Behavioral Science and Health

University of Utah - Salt Lake City, UT

1992 to 1996

SKILLS

Certified Pharmacy Technician (National)